Level Descriptions:

Level 1 – Logical issus such as deleted files, overwritten file system, minor media damage, minor file system damage
Level 2 – Physical issues such as damaged electronics, significant media damage, firmware issues, major file system damage
Level 3 – Physical issues such as damaged read/write heads, seized motor
Level 4 – Physical issues so severe that most labs call unrecoverable and require our adavanced team to engineer a custom solution.  Drives sent for second opinion after another lab has called the project unrecoverable would automatically fall into this category.  All drives that  arrive with a broken seal will fall under this category.

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